Refund & Return Policy 

Due to the hygienic nature of our products, all sales are final once hair has been opened or used.

Returns

• Returns are only accepted within 5 days of delivery.

• Items must be unopened, unused, unaltered, and in their original packaging.

• If the product has been opened, worn, installed, combed, cut, dyed, or altered in any way, it is NOT eligible for return.

Non-Returnable Items

• Opened or used hair products

• Custom or special orders

• Sale or discounted items

Refunds

• Approved returns will receive a refund to the original form of payment.

• Shipping fees are non-refundable.

• Refunds are processed after inspection of the returned item.

Restocking Fee

• All approved returns are subject to a $25 restocking fee, which will be deducted from the refund amount.

Return Authorization

• All returns must be approved before being sent back.

• Unauthorized returns will be rejected.

Damaged or Incorrect Orders

• If you receive the wrong item or your order arrives damaged, contact us within 48 hours of delivery with clear photos for review.

By placing an order with New Era Hair, you agree to this Refund & Return Policy.